First In Travel Club – Operational Benchmark Operational Excellence Benchmark Name * First Last * Last Email * Date Quick Narrative – Last Quarters Notes * For each statement below, rank your business on a scale of 1 to 5 where 1 is weak and 5 is strong. 1.) Clear Vision – We have a clear vision in writing that has been property communicated and is shared by everyone. * 1 2 3 4 5 6 7 8 9 10 2.) Core Values – Our core values are clear, and we are hiring, reviewing, rewarding, and firing around them. * 1 2 3 4 5 6 7 8 9 10 3.) Core Business – Our core business is clear, and our systems and processes reflect that. * 1 2 3 4 5 6 7 8 9 10 4.) 10 Year Target – Our 10 Year Target is clear and has been communicated to everyone. * 1 2 3 4 5 6 7 8 9 10 5.) Target Market – Our target market is clear, and all our sales and marketing efforts are focused on it. * 1 2 3 4 5 6 7 8 9 10 6.) Our Differentiators – Our differentiators are clear, and all of our sales and marketing efforts communicate them. * 1 2 3 4 5 6 7 8 9 10 7.) Proven Process – We have a proven process for doing business with our customers. It has been named and visually illustrated, and everyone is adhering to it. * 1 2 3 4 5 6 7 8 9 10 8.) Right People – All of the people in our organization are the right people. * 1 2 3 4 5 6 7 8 9 10 9.) Accountability Chart – Our Accountability Chart (organizational chart of roles and responsibilities) is clear, complete, and constantly updated. * 1 2 3 4 5 6 7 8 9 10 10.) Right Seat – Everyone is in the right seat. * 1 2 3 4 5 6 7 8 9 10 11.) Leadership Team – Our Leadership Team is open and honest, and demonstrates a high level of trust. 1 2 3 4 5 6 7 8 9 10 12.) Everyone has Rocks – Everyone has Rocks and is focused on them (3 to 7 priorities per quarter). * 1 2 3 4 5 6 7 8 9 10 13.) Weekly Meetings – Everyone is engaged in regular weekly meetings. * 1 2 3 4 5 6 7 8 9 10 14.) Meeting Consistency – All meetings are on the same day and the same time each week, have the same printed agenda, start on time, and end on time. * 1 2 3 4 5 6 7 8 9 10 15.) Teams, Issues, and Greater Good – All teams clearly identify, discuss, and solve key issues for the greater good and long term. * 1 2 3 4 5 6 7 8 9 10 16.) System & Processes – Our systems and processes are documented, simplified, and followed by all. * 1 2 3 4 5 6 7 8 9 10 17.) Customer & Employee Feedback – We have a system for receiving regular customer and employee feedback, and we know their level of satisfaction. * 1 2 3 4 5 6 7 8 9 10 18.) Scorecard – A Scorecard for weekly metrics and measurables is in place. * 1 2 3 4 5 6 7 8 9 10 19.) Everyone has a Number – Everyone in the organization has one or more key performance numbers and knows them for their daily attainment. * 1 2 3 4 5 6 7 8 9 10 20.) Budget – We have a budget and are monitoring it regularly (i.e. monthly or quarterly). * 1 2 3 4 5 6 7 8 9 10 If you are human, leave this field blank. Submit
